June 3 – 9
These are my “weeknotes” to capture events, thoughts, and other items from the past week, mostly focused on work, but with some personal stuff thrown in.
As a post-Code-for-America-Summit week, this one went by fast, but still had a lot happening. As I started to write this update on Sunday, June 9 was in Tennessee, south of Nashville, visiting my sister and her new home. She just moved from Minnesota and I was called in to do tech support on the various TVs, computers, Wi-Fi, and so forth. As I’m finishing this update, I’m back home in Ohio, late on Sunday night.
65 years
This past week started on Sunday, June 3 with a visit from my parents, as we got lunch together in central Ohio. But this coming week (June 11) is their 65th wedding anniversary, if you can believe that. These two kids got married in 1959, the same year Alaska and Hawaii were admitted as the 49th and 50th states, Eisenhower was president, and a new car cost $2,200 on average (about $23,700 adjusted for inflation).
A full 65 years of marriage (and counting) is unfathomable to me, so kudos to them for making it work, one way or another. Personally, I’m unlikely to see 65 years of marriage, as I got married in my 30s instead of my 20s.
Meanwhile, back at the office, a few updates…
My critique of AI
I launched a post on the GX Foundry site that got some traction: AI is a tool, not a mission. This one was a little bit of a rant about the prevalence Artificial Intelligence (AI) chatter at the Code for America Summit and elsewhere in civic tech. I just couldn’t take it anymore and had to fire a shot across the bow, staking out the ground that LLM-based AI is not transformational, it’s just on a hype cycle, and we need to think long and hard about what use this tool has in our public service mission. Plus, how about we get some fundamentals right first? I shared the post on LinkedIn, where it also made some ripples.
Hack your LinkedIn mojo
Meanwhile, another post on LinkedIn made bigger waves, at least to me. While away at the Summit we got the shipment of Hack Your Bureaucracy books we’ll be using to run a book club where about 20 of us read the book together, discuss it, and figure out how we can improve our operations. I shared a photo of the stack and noted what we’re doing. This got noticed by one of the authors, Marina Nitze, and she even offered to join us for one of the book club sessions! It also got liked by Bob Sutton, author of The Friction Project, worthy of a future book club. Even Jennifer Pahlka dropped a like on the post.
This stuff on LinkedIn doesn’t really change the world, but it is fun, and a chance to read a book where the author actually joins us for a chat is pretty special.
Rebooting “projects” somehow
Back in the real world (but still shared via LinkedIn), we posted a Project Manager position to start gathering candidates. But I have to admit, I’m conflicted about this role. Classic “project management” isn’t getting the job done for us, and I’m not entirely sure why. We’re starting to explore some new thinking around this, but we don’t have an alternative model to share yet. If we figure out a new way of running projects, we’ll share it somewhere.
Chat with USDR
A U.S. Digital Response (USDR) contact I made at Code For America was kind enough to spend about 30 minutes with me this week to explore setting up a consulting agreement where we would get some volunteers from the USDR network to review our current staff construction, compare it to industry exemplars, and advise on how we could change over time to meet our intended digital service mission.
I know we are not currently setup for maximum success in the digital services space, but it’s hard to know where to focus next for improvements. For example, I know we need actual UX Research capacity, but is that the most important thing to hire next? What about an experienced Product Manager (or Owner) to teach us how to get that practice moving? Whatever the case may be, I just want another set of eyes on our current team capabilities, compared against our aspirations so we can prepare for the future thoughtfully.
Hopefully something comes together with USDR in the next month.
We need a national boot camp for government digital service teams
I have some notes and want to spend time writing this up, but in short I realized at the Code for America Summit that there’s no “boot camp” or other onboarding program to teach the fundamental concepts of developing digital services in a government organization. There are tons of resources out there, but they are not organized in a “teaching” mode where someone can get up to speed quickly on the basics. I think this is a problem to be solved.
Imagine: You’re working for a government entity that has not yet even thought about digital services, but to get started you go to the Code for America Summit. You’d be completely lost. I was able to keep up with all the presentations and ideas at #CfASummit, but only because I’ve been self-studying this stuff for the past 2 years.
Given how many government teams need to build digital capacity, we need to get something together in the industry that teaches the basics, points to examples, and builds a core set of resources to learn more. A “Government Digital Services 101” course, if you will. The raw elements are out there, they just aren’t organized.
I shared this idea with the Beeck Center and turns out Kirsten Wyatt was thinking the exact same thing! Indeed, she had at least one meeting last week to start some of those talks! So maybe something will come together, maybe even soon. I hope I can help out somehow.
Miscellanea
- My latest drive-to-Alaska photos post is live. Only one more to complete the set (coming next week).
- The Chief Digital Service Officer (CDSO) meeting, hosted by the Digital Service Network (DSN) at the Beeck Center was held this past week, showcasing a research report from students at UNC that looked at the structures, funding, and goals of digital service teams across the country. Can’t wait to see that published for everyone.
- Before the night is out, I will be filing my response to the Beeck Center’s request for survey responses for a new fellowship they are creating. I’m a little late, but hopefully I can help out.
Internet funnies
And now a random roundup of stuff that made me chuckle, most often from Bluesky.
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