Photo by Glenn Carstens-Peters on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Do you resist using “SMART” goals like I do? The concept seems logical and useful, but I can’t say I’ve seen them work. SMART goal-setting is typically connected with … Continue reading SMART goals? Maybe not so smart after all.
This anti-violent-language meme has blown up, so I take a stab at it
I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. You’ve no doubt seen this on LinkedIn or Twitter or Facebook, usually shared with intense earnesty: You’d think the original source would be easy to find. I spent probably 10+ minutes searching, and only … Continue reading This anti-violent-language meme has blown up, so I take a stab at it
Attracting and retaining tech talent in local #GovTech
I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Next week The Atlas is hosting a roundtable discussion focused on workforce retention and hiring issues facing local and state governments across the country. I’ll be participating, but with only 90 minutes, a broad … Continue reading Attracting and retaining tech talent in local #GovTech
The Raspberry Pi social media incident shows some Mastodon admins need more moderation chops
I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Last week there was hubbub about what the Raspberry Pi folks did on social media, posting from their own Mastodon instance, and how other Mastodon instance moderators sorta-kinda banded together to “cancel” the brand … Continue reading The Raspberry Pi social media incident shows some Mastodon admins need more moderation chops
Why GX?
Photo by Brandon Romanchuk on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Whether you call it… GX (Government Experience) GovCX (Government Customer Experience) CX (Customer Experience) …or some variation therein, the point is to design backwards from the customer (citizen) experience … Continue reading Why GX?
Not everyone on your team can be a “red shirt” (and that’s okay)
I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. We completed some interviews last week. And in response to one candidate, I sent the following image to a fellow interviewer: Jean-Luc Picard would like a promotion. My “Picard in the blue shirt” reference … Continue reading Not everyone on your team can be a “red shirt” (and that’s okay)
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