Recommendations for GX focus, development, and accountability

I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Back in June consultant (and former GSA administrator) Martha Dorris (Dorris Consulting International) provided testimony in a Congressional hearing on development of Customer Experience (CX) and summarized her commentary (PDF) with some specific recommendations … Continue reading Recommendations for GX focus, development, and accountability →

Reinvention

I’m not starting over. But I am starting again. Photo by Jukan Tateisi on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. I’ve been working professionally, full-time, since 1995. In those nearly 30 years I’ve worked in escalating roles across countless industries: education, … Continue reading Reinvention →