December 1 - 7 ๐ My weeknotes capture events, thoughts, and other items from the past week, often focused on work, but with personal stuff, too. Learn more about weeknotes. Professional weeknotes Hiring work continues. We started interviews for the IT Project Manager role, and that will continue into the next couple weeks. Hoping to … Continue reading 2025 Weeknote 49 : Taking risks, taming fears, always learning
Tag: Customer Experience
Why GX?
Photo by Brandon Romanchuk on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Whether you call itโฆ GX (Government Experience) GovCX (Government Customer Experience) CX (Customer Experience) โฆor some variation therein, the point is to design backwards from the customer (citizen) experience … Continue reading Why GX?
Reinvention
Iโm not starting over. But I am starting again. Photo by Jukan Tateisi on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Iโve been working professionally, full-time, since 1995. In those nearly 30 years Iโve worked in escalating roles across countless industries: education, … Continue reading Reinvention
