December 1 - 7 📆 My weeknotes capture events, thoughts, and other items from the past week, often focused on work, but with personal stuff, too. Learn more about weeknotes. Professional weeknotes Hiring work continues. We started interviews for the IT Project Manager role, and that will continue into the next couple weeks. Hoping to … Continue reading 2025 Weeknote 49 : Taking risks, taming fears, always learning
April 14 - 20 My weeknotes capture events, thoughts, and other items from the past week, typically focused on work. Learn more about weeknotes here. Counting down the days Three things are coming up in May that have me counting down the days: Heading south to stay on Ocracoke for 2 weeks on May 2 … Continue reading 2025 Weeknote 16 : Just gotta get to the other side
September 23 - 29 My “weeknotes” capture events, thoughts, and other items from the past week, mostly focused on work. Learn more about the weeknotes concept here. I'm experimenting with a new format this week. I want to constrain my posts a bit and develop a repeatable theme. The new concept has 5 components: One … Continue reading 2024 Weeknote 39 : More UX, less AI
Photo by Brandon Romanchuk on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Whether you call it… GX (Government Experience) GovCX (Government Customer Experience) CX (Customer Experience) …or some variation therein, the point is to design backwards from the customer (citizen) experience … Continue reading Why GX?
Photo by Edge2Edge Media on Unsplash I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Journalist Bill Moyers once defined the job of journalist as learning new things while in the public eye. In that vein I’m sharing links that piqued my interest in … Continue reading Linked List: 2022-08-28
I originally published this post on Medium. I copied it here in May 2024 to keep it alongside my other content. Back in June consultant (and former GSA administrator) Martha Dorris (Dorris Consulting International) provided testimony in a Congressional hearing on development of Customer Experience (CX) and summarized her commentary (PDF) with some specific recommendations … Continue reading Recommendations for GX focus, development, and accountability
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